Domestic shipping rates for the US are as follows:

1-22 full sized bottles = $8.99 flat rate
23-28 full sized bottles = $15.70 flat rate
Orders over $175 = FREE SHIPPING!

Canadian shipping rates are:

1-22 full sized bottles = $25.50
Orders over $300 = FREE SHIPPING!

International shipping rates to select countries are:

1-22 full sized bottles range from $33-36, depending on country.
Orders over $300 = FREE SHIPPING!

The website is only set up to automatically calculate international shipping to Australia, Austria, Belarus, Belau, Belgium, Brazil, Bulgaria, Canada, Chile, Columbia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Moldova, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, and the United Kingdom. If you need an order shipped somewhere else (such as Russia or Poland) please contact us! The website will return a “shipping not available” error if you try to ship to any country not listed above.

Shipping costs will be waived for all orders over $175 domestic and $300 international.

All orders, including domestic orders, may take in excess of 14-21 business days to process, pack and ship out due to a heavy workload, the process of hand-blending and the nature of our product. All oils are made once they’re ordered to ensure freshness. Our shipped-through info is constantly updated in the BPAL Forums.

Unfortunately, we cannot accommodate rush order requests.

We ship all of our products via USPS Priority Mail within the US and all of our international shipments are sent via USPS Priority International.

Domestic orders include tracking. Upon shipment, your delivery confirmation code will automatically be emailed to you via the USPS. It can be tracked at the US Postal Service web site. If you have any questions regarding your order, please email customer service.

If you have received a Click-n-Ship notification, a shipping label has been generated for your package, and it will go out in the next USPS pickup from our facility. However, USPS does not always scan packages correctly, so your attempts to track the shipment might not yield conclusive results. This does not indicate a problem with the shipment, and it is generally safe to assume it will be delivered normally.

Please contact your local USPS office for assistance. For best results, we recommend visiting in person whenever possible. If you can’t physically get to the post office, try asking your regular letter carrier about the package. If you can’t go to the post office, and you can’t ask your mailman, try calling the location that serves your area. We do not recommend emailing the USPS.

Our scents are unique to Black Phoenix, are all created in-house by Elizabeth Barrial or Brian Constantine, and every single one is hand-blended. We have over fifteen years of experience in the field, and specialize in integrating mythology, archetypes, folklore, poetry, and visual artwork with scent.

We are extremely careful with the components that we use, as safety is paramount. Essential oils are highly concentrated. Many essential oils are extremely safe and have phenomenal therapeutic properties, but on the flip side, many essential oils can be harmful, either because they are skin irritants or because they may cause serious reactions in sensitive individuals. Some contain thujone, some are nervous system toxins, some are abortifacients. Nutmeg contains myristicin, myrrh in high doses can be cytotoxic, oakmoss absolute is potentially carcinogenic. Just because something is natural doesn’t always mean that it is good for you, so we exercise extreme caution when formulating our blends. We stay as natural as safely possible in all of our lines, both at Alchemy Lab and Trading Post – safely being the key word. There are many natural components used in traditional perfumery that are simply unethical to utilize: civet, castoreum, ambergris, and hyraceum are examples. Our ‘civet’ and ‘ambergris’ are bouquets, and thus, are composite scents created from plant-derived perfume oils combined to best approximate the scent. The popularity of some plants in perfumery has caused their decimation, and have driven some plants, like sandalwood, to near-extinction. We never, under any circumstances, utilize any plant material from an endangered species. In accordance with our vision for Black Phoenix, we almost exclusively work with small growers, distillers, manufacturers, crafters, and extractors, and whenever possible, we work with organic and self-sustaining farms.

We do everything in our power to ensure that our products please our customers while maintaining a high standard of quality and safety. To that end, we employ components that contain essential oils, CO2s, aroma compounds, pomades, concretes, absolutes, solvent extractions, accords, and bouquets in our fragrances. We do not use any nitro musks, polycyclic musks, or any other synthetic material that can be considered potentially harmful. With the exception of the mineral oil in some Trading Post products, we do not use anything that is petroleum based. Our products are as natural as possible without compromising the safety and health of our customers. We will not use any component, natural or synthetic, that is deemed harmful to either the environment or the individual.

We believe in compassionate consumerism, and in giving as much back to the community as we can through charitable contributions, volunteer work, and by supporting fair trade and self-sustaining growers whenever possible. To cut down on waste and keep costs as low as possible for our clients, we use minimal packaging and do not include paper invoices in our shipments. We participate in the Green Power for a Green LA program at work and in our homes, and have participated in fundraisers for many fine organizations, including the Comic Book Legal Defense Fund, Hero Initiative, the Orangutan Foundation UK, AIDS Project Los Angeles, Covenant House, the Red Cross, UNICEF, the SPCA, and the Humane Society.

We do everything in our power to keep costs as low as possible, stay connected with our clients, support other small businesses, and provide our employees with fair wages and benefits while maintaining our extremely high standards of quality and service. Our goal, both at Black Phoenix Alchemy Lab and Black Phoenix Trading Post, is to share the things that we love through the products we create while participating in imaginative, innovative, conscience-driven capitalism.

With the exception of our honey-based products and CO2 Butter Extract, everything that comes from BPAL is vegan, and we abhor animal testing. Black Phoenix does not test on animals, and we do not work with companies that utilize animal testing. Black Phoenix is entirely cruelty-free, as our four dogs, many fish, and resident cat will attest. All products are tested on staff, family, and friends. Always double check the ingredients or contact our Customer Service before making a purchase if you are unsure of any components listed in an oil’s listings.

Indeed we do. For information about ordering them, please CLICK HERE.

Imps are available for any of our general catalog scents. Imps are not available for the following categories of scents:

• Limited Edition
• Carnaval Diabolique
• Lunacy Blends
• The District
• Hellboy
• Gris Grimly
• Sachs & Violens
• Any of the Neil Gaiman Collections
• Any Twilight Alchemy Lab oils
• Any oils offered at Black Phoenix Trading Post

The following imps are sold only in pre-packaged full sets:

• Panacea
• The Chakras
• The Salon

An imp’s ear is trademarked BPAL’ese slang for 1/32oz samples.

If there is a particular scent you would like to try, sample-sized imps are available. Free imps are added to all Lab orders, but are selected at random.

Our products are, to a one, handmade and are crafted with meticulous care in batches of roughly 60-75 bottles at a time. Since we do not employ machinery to create, blend, or bottle our oils, there may be some minor changes from batch to batch. Seasonal variations, soil quality, and weather conditions also affect the aroma profile or color of natural components, which may in turn cause slight changes in the tone and depth of the perfume.

Body chemistry, skin pH, diet, age, natural body odor – all these variables (and more) affect the body’s affinity for a scent blend.

Our oil blends will last for over one year, if they are cared for correctly. Black Phoenix oils that have not been exposed to sunlight, skin oils, heat, or contaminants will last for many years. Please keep all of our products in a cool, dark place to maximize their shelf life.

The following is a rough guide to the differences between the strength categories of scents:

• Eau fraiche: 3% or less perfume oil.
• Eau de cologne: 2 – 5% perfume oil.
• Eau de toilette: 4 – 10% perfume oil.
• Eau de parfum: 8 – 15% perfume oil.
• Perfume: 15 – 25% perfume oil.
• Perfume oil: 15 – 80% perfume oil.

Yes! Click here to purchase one.

We don’t, but Black Phoenix Trading Post does! Black Phoenix Trading Post is our sister company. They take care of our dry goods and beauty products, which includes perfume lockets, soaps, massage and bath oils, atmosphere sprays, monster dolls, statues, imp and ID cases, condom cases, wristbands, propaganda paraphernalia, and t-shirts. All of their items are unique to the Black Phoenix family, and are hand-crafted in-house or by fellow artisans and craftspeople.

We certainly do! You can find our products up for grabs on eBay.

The artwork featured on our web site, products, and marketing materials were created by various artists, including Beresford Egan, Aubrey Beardsley, Drew Rausch, Felicien Rops, Quique Alcatena, Jennifer Rodgers, Manda Lander, Emily Wernet, Eric Thurnbeck, Lily Gabrielle Hoyda, Galen Adair, Keri Newton, Robert Kraiza, Tanya Bjork, Andrew Fogel, Brian Kessinger, Abigail Larson, Aidan Casserly, Aristotle Pramagioulis, Emma Rios, Harry Clarke, Albrecht Durer, John Tenniel, Andreas Vesalius, Jennifer Williamson, Julie Dillon, Sarah Coleman, Alicia Dabney, and Madame Talbot. A million thanks to these artists for their creations and for what their work inspires in us.

Every month we offer a unique, limited edition lunacy scent, corresponding to the following month’s moon. It is available on the website for 72 hours, and then available once again at the following month’s Will Call.

Black Phoenix does not operate a full-time brick and mortar presence. 

For further information see our EVENTS page. From time to time, Black Phoenix sponsors or vends at select conventions and gatherings. Please join our mailing list for notifications.

All of that can be found on our Bazaar page!

You can sign up for our mailing list here on the website, join the independent community-run Black Phoenix forum at bpal.org, subscribe to our LiveJournal, MySpace or Facebookfeeds, or follow us on Twitter.

Yes! Many Black Phoenix Alchemy Lab and Black Phoenix Trading Post products are available here on Amazon.com.

At this time, custom blending is not available.

While we would love to hear your sweet and melodic voices, we have a very small staff and cannot, at this time, accommodate telephone inquiries. All of our correspondence is conducted via email, praise be to the Angels of the Internet, so we can devote our undivided attention and the necessary resources to each customer. If you have a question or would just like to say hello, please email our customer service department at [email protected]

With pleasure, friend!

BLACK PHOENIX ALCHEMY LAB, BPAL, IMP’S EARS, A LITTLE LUNACY, CARNAVAL DIABOLIQUE and all oil names are trademarks of the Black Phoenix Partnership.

All scent descriptions and original artwork © 2000-2024, Black Phoenix, Inc except for public domain works and Carnaval Diabolique artwork © 2015-2024 Julie Dillon and Alicia Dabney. Used with permission, all rights reserved.

All characters, locations, and scent descriptions within the Carousel / Neil Gaiman and Stardust collections are the intellectual property of Neil Gaiman, and are used here with his permission.

All characters, locations, and scent descriptions within the Good Omens series are the intellectual property of Terry Pratchett and Neil Gaiman, and are used here with their permission.

The artwork for Sachs and Violens is by George Perez and is used here with permission.

The artwork within the Gris Grimly series is property of Mad Creator Productions and Gris Grimly, and is used here with permission.

All characters, locations, and scent descriptions within the Neil Gaiman collections are the intellectual property of Neil Gaiman, and are used here with his permission.

All characters, locations, and artwork within the Hellboy series is the intellectual property of Mike Mignola, and is used here with permission.

Artwork by Sarah Coleman, Julie Dillon, and Jennifer Rodgers used with permission.

OMG, did you really read through all this trademark stuff?

Privacy Policy

Last updated: April 25, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Black Phoenix, Inc, 2858 Memphis St, Philadelphia, PA 19134.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Pennsylvania, United States

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Black Phoenix Alchemy Lab, accessible from blackphoenixalchemylab.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By visiting this page on our website: https://blackphoenixalchemylab.com/frequently-asked-questions/