ORDER RELATED QUERIES
Yes! The website is only set up to automatically calculate international shipping to Australia, Austria, Belgium, Canada, Chile, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Israel, Italy, Japan, Luxembourg, Moldova, the Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates and the United Kingdom. If you need an order shipped somewhere else, please contact us! The website will return a “shipping not available” error if you try to ship to any country not listed above.
All of our international shipments are sent via USPS Priority International.
See shipping rates below for cost of shipping internationally.
When ordering through our website you have the option to use Paypal or Authorize.net. At will calls and Black Phoenix public events, we accept Visa, Mastercard, American Express, and cold, hard cash.
We have been swindled too many times to throw caution to the wind. If, for whatever reason, we cannot verify your information or receive any sort of anti-fraud recommendation from our payment processors regarding your order whatsoever, WE WILL NOT PROCESS THE ORDER.
Yes, you certainly may. Please keep in mind, however, that we will not process any order until the money clears.
Please make all checks and money orders out to:
BLACK PHOENIX ALCHEMY LAB
Send the payment off – along with your order and your name and address, to:
Black Phoenix Alchemy Lab
12120 Sherman Way
North Hollywood, CA 91605
Unfortunately, no. Once an order is placed, it is final, and we cannot alter it.
It means we are holding your order until that scent is back in stock. Regrettably, we cannot ship orders until they are complete.
Domestic shipping rates for the US are as follows:
1-22 full sized bottles = $7.50 flat rate
23-28 full sized bottles = $14 flat rate
Orders over $175 = FREE SHIPPING!
Canadian shipping rates are:
1-22 full sized bottles = $25
Orders over $300 = FREE SHIPPING!
International shipping rates to select countries are:
1-22 full sized bottles range from $32-36, depending on country.
Orders over $300 = FREE SHIPPING!
The website is only set up to automatically calculate international shipping to Australia, Austria, Belarus, Belau, Belgium, Brazil, Bulgaria, Canada, Chile, Columbia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Moldova, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, and the United Kingdom. If you need an order shipped somewhere else (such as Russia or Poland) please contact us! The website will return a “shipping not available” error if you try to ship to any country not listed above.
Shipping costs will be waived for all orders over $175 domestic and $300 international.
All orders, including domestic orders, may take in excess of 14-21 business days to process, pack and ship out due to a heavy workload, the process of hand-blending and the nature of our product. All oils are made once they’re ordered to ensure freshness. Our shipped-through info is constantly updated in the BPAL Forums.
Unfortunately, we cannot accommodate rush order requests.
We ship all of our products via USPS Priority Mail within the US and all of our international shipments are sent via USPS Priority International.
Domestic orders include tracking. Upon shipment, your delivery confirmation code will automatically be emailed to you via the USPS. It can be tracked at the US Postal Service web site. If you have any questions regarding your order, please email customer service.
If you have received a Click-n-Ship notification, a shipping label has been generated for your package, and it will go out in the next USPS pickup from our facility. However, USPS does not always scan packages correctly, so your attempts to track the shipment might not yield conclusive results. This does not indicate a problem with the shipment, and it is generally safe to assume it will be delivered normally.
Please contact your local USPS office for assistance. For best results, we recommend visiting in person whenever possible. If you can’t physically get to the post office, try asking your regular letter carrier about the package. If you can’t go to the post office, and you can’t ask your mailman, try calling the location that serves your area. We do not recommend emailing the USPS.
PRODUCT & SHOP INFORMATION
Our scents are unique to Black Phoenix, are all created in-house by Elizabeth Barrial or Brian Constantine, and every single one is hand-blended. We have over fifteen years of experience in the field, and specialize in integrating mythology, archetypes, folklore, poetry, and visual artwork with scent.
We are extremely careful with the components that we use, as safety is paramount. Essential oils are highly concentrated. Many essential oils are extremely safe and have phenomenal therapeutic properties, but on the flip side, many essential oils can be harmful, either because they are skin irritants or because they may cause serious reactions in sensitive individuals. Some contain thujone, some are nervous system toxins, some are abortifacients. Nutmeg contains myristicin, myrrh in high doses can be cytotoxic, oakmoss absolute is potentially carcinogenic. Just because something is natural doesn’t always mean that it is good for you, so we exercise extreme caution when formulating our blends. We stay as natural as safely possible in all of our lines, both at Alchemy Lab and Trading Post – safely being the key word. There are many natural components used in traditional perfumery that are simply unethical to utilize: civet, castoreum, ambergris, and hyraceum are examples. Our ‘civet’ and ‘ambergris’ are bouquets, and thus, are composite scents created from plant-derived perfume oils combined to best approximate the scent. The popularity of some plants in perfumery has caused their decimation, and have driven some plants, like sandalwood, to near-extinction. We never, under any circumstances, utilize any plant material from an endangered species. In accordance with our vision for Black Phoenix, we almost exclusively work with small growers, distillers, manufacturers, crafters, and extractors, and whenever possible, we work with organic and self-sustaining farms.
We do everything in our power to ensure that our products please our customers while maintaining a high standard of quality and safety. To that end, we employ components that contain essential oils, CO2s, aroma compounds, pomades, concretes, absolutes, solvent extractions, accords, and bouquets in our fragrances. We do not use any nitro musks, polycyclic musks, or any other synthetic material that can be considered potentially harmful. With the exception of the mineral oil in some Trading Post products, we do not use anything that is petroleum based. Our products are as natural as possible without compromising the safety and health of our customers. We will not use any component, natural or synthetic, that is deemed harmful to either the environment or the individual.
We believe in compassionate consumerism, and in giving as much back to the community as we can through charitable contributions, volunteer work, and by supporting fair trade and self-sustaining growers whenever possible. To cut down on waste and keep costs as low as possible for our clients, we use minimal packaging and do not include paper invoices in our shipments. We participate in the Green Power for a Green LA program at work and in our homes, and have participated in fundraisers for many fine organizations, including the Comic Book Legal Defense Fund, Hero Initiative, the Orangutan Foundation UK, AIDS Project Los Angeles, Covenant House, the Red Cross, UNICEF, the SPCA, and the Humane Society.
We do everything in our power to keep costs as low as possible, stay connected with our clients, support other small businesses, and provide our employees with fair wages and benefits while maintaining our extremely high standards of quality and service. Our goal, both at Black Phoenix Alchemy Lab and Black Phoenix Trading Post, is to share the things that we love through the products we create while participating in imaginative, innovative, conscience-driven capitalism.
With the exception of our honey-based products and CO2 Butter Extract, everything that comes from BPAL is vegan, and we abhor animal testing. Black Phoenix does not test on animals, and we do not work with companies that utilize animal testing. Black Phoenix is entirely cruelty-free, as our four dogs, many fish, and resident cat will attest. All products are tested on staff, family, and friends. Always double check the ingredients or contact our Customer Service before making a purchase if you are unsure of any components listed in an oil’s listings.
Indeed we do. For information about ordering them, please CLICK HERE.
Imps are available for any of our general catalog scents. Imps are not available for the following categories of scents:
- Limited Edition
- Carnaval Diabolique
- Lunacy Blends
- The District
- Gris Grimly
- Sachs & Violens
- Any of the Neil Gaiman Collections
- Any Twilight Alchemy Lab oils
- Any oils offered at Black Phoenix Trading Post
The following imps are sold only in pre-packaged full sets:
- The Chakras
- The Salon
An imp’s ear is trademarked BPAL’ese slang for 1/32oz samples.
If there is a particular scent you would like to try, sample-sized imps are available for $4. Free imps are added to all Lab orders, but are selected at random.
Our products are, to a one, handmade and are crafted with meticulous care in batches of roughly 60-75 bottles at a time. Since we do not employ machinery to create, blend, or bottle our oils, there may be some minor changes from batch to batch. Seasonal variations, soil quality, and weather conditions also affect the aroma profile or color of natural components, which may in turn cause slight changes in the tone and depth of the perfume.
Body chemistry, skin pH, diet, age, natural body odor – all these variables (and more) affect the body’s affinity for a scent blend.
Our oil blends will last for over one year, if they are cared for correctly. Black Phoenix oils that have not been exposed to sunlight, skin oils, heat, or contaminants will last for many years. Please keep all of our products in a cool, dark place to maximize their shelf life.
The following is a rough guide to the differences between the strength categories of scents:
- Eau fraiche: 3% or less perfume oil.
- Eau de cologne: 2 – 5% perfume oil.
- Eau de toilette: 4 – 10% perfume oil.
- Eau de parfum: 8 – 15% perfume oil.
- Perfume: 15 – 25% perfume oil.
- Perfume oil: 15 – 80% perfume oil.
Yes! Click here to purchase one.
We don’t, but Black Phoenix Trading Post does! Black Phoenix Trading Post is our sister company. They take care of our dry goods and beauty products, which includes perfume lockets, soaps, massage and bath oils, atmosphere sprays, monster dolls, statues, imp and ID cases, condom cases, wristbands, propaganda paraphernalia, and t-shirts. All of their items are unique to the Black Phoenix family, and are hand-crafted in-house or by fellow artisans and craftspeople.
We certainly do! You can find our products up for grabs on eBay.
The artwork featured on our web site, products, and marketing materials were created by various artists, including Beresford Egan, Aubrey Beardsley, Drew Rausch, Felicien Rops, Quique Alcatena, Jennifer Rodgers, Manda Lander, Emily Wernet, Eric Thurnbeck, Lily Gabrielle Hoyda, Galen Adair, Keri Newton, Robert Kraiza, Tanya Bjork, Andrew Fogel, Brian Kessinger, Abigail Larson, Aidan Casserly, Aristotle Pramagioulis, Emma Rios, Harry Clarke, Albrecht Durer, John Tenniel, Andreas Vesalius, Jennifer Williamson, Julie Dillon, Sarah Coleman, Alicia Dabney, and Madame Talbot. A million thanks to these artists for their creations and for what their work inspires in us.
Every month we offer a unique, limited edition lunacy scent, corresponding to the following month’s moon. It is available on the website for 72 hours, and then available once again at the following month’s Will Call.
Black Phoenix does not operate a full-time brick and mortar presence.
For further information see our EVENTS page. From time to time, Black Phoenix sponsors or vends at select conventions and gatherings. Please join our mailing list for notifications.
All of that can be found on our Bazaar page!
You can sign up for our mailing list here on the website, join the independent community-run Black Phoenix forum at bpal.org, subscribe to our LiveJournal, MySpace or Facebookfeeds, or follow us on Twitter.
Yes! Many Black Phoenix Alchemy Lab and Black Phoenix Trading Post products are available here on Amazon.com.
To apply for a wholesale account, please contact email@example.com.
At this time, custom blending is not available.
At this time, personalized scent consultations are not available.
While we would love to hear your sweet and melodic voices, we have a very small staff and cannot, at this time, accommodate telephone inquiries. All of our correspondence is conducted via email, praise be to the Angels of the Internet, so we can devote our undivided attention and the necessary resources to each customer. If you have a question or would just like to say hello, please email our customer service department at firstname.lastname@example.org
With pleasure, friend!
BLACK PHOENIX ALCHEMY LAB, BPAL, IMP’S EARS, A LITTLE LUNACY, CARNAVAL DIABOLIQUE and all oil names are trademarks of the Black Phoenix Partnership.
All scent descriptions and original artwork © 2000-2018, Black Phoenix, Inc except for public domain works and Carnaval Diabolique artwork © 2015-2018 Julie Dillon and Alicia Dabney. Used with permission, all rights reserved.
All characters, locations, and scent descriptions within the Carousel / Neil Gaiman and Stardust collections are the intellectual property of Neil Gaiman, and are used here with his permission.
All characters, locations, and scent descriptions within the Good Omens series are the intellectual property of Terry Pratchett and Neil Gaiman, and are used here with their permission.
The artwork for Sachs and Violens is by George Perez and is used here with permission.
The artwork within the Gris Grimly series is property of Mad Creator Productions and Gris Grimly, and is used here with permission.
All characters, locations, and scent descriptions within the Neil Gaiman collections are the intellectual property of Neil Gaiman, and are used here with his permission.
All characters, locations, and artwork within the Hellboy series is the intellectual property of Mike Mignola, and is used here with permission.
Artwork by Sarah Coleman, Julie Dillon, and Jennifer Rodgers used with permission.
OMG, did you really read through all this trademark stuff?
Due to the nature of the product, we cannot accept any refunds or exchanges whatsoever.